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Microneedling Frequently Asked Questions

Does GloPRO® require charging?

No. GloPRO® comes with batteries installed and is ready for immediate use. Simply remove the clear battery tab and press the power button to begin. Power cord is not a charger and is provided as a convenience if battery power is unavailable.


How often should I replace the MicroTip roller head?

If used regularly, the roller head should be replaced every three months.


What is the needle length of each MicroTip?

GloPRO® FACE MicroTip Attachment Head contains 540 surgical steel MicroTips with a needle length of 0.3 mm.
GloPRO® EYE MicroTipAttachment Head contains 240 surgical steel MicroTips with a needle length of 0.3 mm.
GloPRO® LIP MicroTip Attachment Head contains 240 surgical steel MicroTips with a needle length of 0.2 mm.
GloPRO® BODY MicroTip Attachment Head contains 1680 surgical steel MicroTips with a needle length of 0.5 mm.


How many times per week should I use GloPRO®?

GloPRO® is recommended for use 2-3 times per week but may be used nightly as tolerated.


Should I apply my serums and creams before or after using GloPRO®?

Treatment products should be applied directly after using GloPRO® to help maximize the full benefits of your anti-aging serums and creams.


When should I use GloPRO®?

PM use is recommended as treatment aligns with your body’s natural circadian rhythms during nighttime rest.


Can I use GloPRO® while pregnant or nursing?

Yes. GloPRO®  is safe to use both during and after pregnancy. GloPRO® is the fastest, most natural, and most effective way to firm skin and fade those marks left behind by your little bundles of joy. Always consult a physician prior to beginning a new skincare routine during pregnancy and nursing.


Are there any active ingredients I should avoid while using GloPRO®?

Avoid using acid-based serums, benzyl peroxide and concentrated AHA products with GloPRO®. Always test a small area of your face if you have a concern about a particular active ingredient. All serums and creams in the GLO product line are designed specifically for use with GloPRO®


Can I travel with GloPRO®?

Yes you can travel with GloPRO®. Be sure to store in your clear storage case to avoid damaging MicroTips on roller head.


Can I use GloPRO® plugged in with battery installed as well?

Yes. GloPRO® can be used by plugging in the tool to an electrical outlet or by running on battery power. Batteries do not need to be removed when plugging the cord into an electrical outlet.


Why is my Sanitizing Spritzer bottle empty?

The Sanitizing Spritzer bottle is provided as a convenience to use when cleaning your tool. Due to regulatory provisions, flammable alcohol and electronics are not packaged together.


What type of alcohol should I fill my sterilizing spritzer with?

We would advise that you use regular isopropyl alcohol from the pharmacy store.


Who do I contact if I have questions about my tool?

To speak with a customer care specialist, please call 877.945.5274 or email info@beautybio.com


Are the products cruelty-free?

Yes! All of our products are cruelty-free. 


Rose Quartz Roller Care Tips

  • Your tool cannot be cleaned in water temperatures that exceed 176 degrees F/80 degrees C.
  • Do not use alcohol or soapy water to clean the tool. Simply wipe clean with warm water and a soft cloth.
  • Due to the natural construction of Rose Quartz, dropping the tool on a hard surface may damage the tool and roller. 

BeautyBio Promise

Whether you’re trying our products for the first time, or a part of our #GloGetter fam -- we always want you to feel great about your BeautyBio experience. Nothing means more to us than sharing beauty backed by science, and making sure you’re completely satisfied with your purchase. If you ever have a less-than-happy experience, please contact us at 877-789-9237 or email us at info@beautybio.com.


Returns & Refunds

We want you to love your BeautyBio order. If you are not completely satisfied, please send an email with your order reference number to info@beautybio.com within 30 days of purchase for any skincare products and within 60 days of purchase of a GloPRO®. We will provide return authorization and mailing information. Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original form of payment within 10 business days of receipt, less an $8.00 restocking fee. All shipping fees are non-refundable. 

Please note: We are not responsible for any lost or damaged products during shipping. We encourage a carrier that offers shipment tracking for all returns.


Policy Exclusions

Any skincare products or tools purchased, new or used, from 3rd party retailers must be returned to that specific retailer.


Incorrect Order

If you received a product different from the one that you ordered, we apologize. Please contact us at info@beautybio.com, and we’ll be sure to get you the BeautyBio products you ordered so you can #GetGLOwing in no time!


Updating An Order 

Please email us at info@beautybio.com as soon as possible if you would like to cancel, edit, or change your order. Our fulfillment center processes orders very quickly, but we’ll do our best to process your request!

Please note: Orders are processed within 24 business hours and shipped the next business day. We ship Monday - Friday, excluding all U.S. National Holidays.


Shipping 

We are happy to offer free standard ground shipping on all orders over $75 dollars, excluding taxes, and after any promotional discounts are applied when shipping within the contiguous USA. Orders will all be processed within 24-36 hours of receipt (processing time does not include weekends or federal holidays). All orders placed on Saturday or Sunday will be processed on the following Monday.

 We currently do not offer international shipping and apologize for any inconvenience. We look forward to shipping to our international babes in the future. 


International Shipping

We do not bear responsibility for any duties, taxes, and all fees associated with customs for the products to enter the country of destination.


Damaged or Missing Packages 

If your package is missing, please have a look around the delivery site to see if it was tucked away out of sight when shipped. Oftentimes, packages are left out of plain sight with others who may live with you, or with a nearby neighbor. Before contacting us, please check all entrances around you, including driveways and garages, and ask your neighbor if they didn’t perhaps hold a delivered package for you.

If the package is still not found, the customer is responsible for filing a claim with the shipping courier. This process can take up to 6 business days and we appreciate your patience in the matter. In order to expedite the package recovery, please call us at 1.877.793.7097 with the order number and any other relevant information. Unfortunately, we cannot replace packages until they have been confirmed missing.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at info@beautybio.com. We will send a prepaid shipping label to you and we will inspect the damaged package as soon as it arrives. Any damaged items will be replaced!